|Job Title||Call Centre Agent|
|Organization Name||CC CS Service Centres|
Old Mutual is the 2018 No 1 Top Employer in South Africa and Ghana and remains the Industry Leader in Financial Services and Insurance. We have also been certified as a Top Employer in all the 13 countries across the African continent. We are rooted in our purpose of “Enabling Positive Futures” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture with Great Rewards and Recognition.
The position is that of a Call Centre Agent whose primary role would be to interact telephonically and via e-mail with clients/intermediaries/advisors by advising and assisting them on various products that Old Mutual offers. The incumbent will be working in a technically advanced and evolving Call Centre, which forms part of the OMEM CST Customer Services Business Unit.
|KRA’s||· Client Service Deliveryo Deals with client enqueries via telephone or e-mail in adherence with productivity standards.
o Takes inbound calls and shares relevant information.
o Finalises call at point of contact where possible.
o Ensures that more complex queries are escalated appropriately.
o Makes outbound calls in accordance with predetermined schedules.
o Effectively manage any non-conformances.
· Personal Effectiveness
o Accountable for service delivery through own efforts.
o Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
o Makes increased contributions by broadening individual skills.
o Collaborates effectively with others to achieve personal results.
o Accepts and lives the company values.
· Quality Assurance
|Job Requirements||· Matric essential· Post matric qualification will be advantageous
· Old Mutual inbound Call Centre experience of 1 – 2 years will be advantageous (telephony and email)
· In depth knowledge of the following processes:
· Excellent verbal and written communication skills
· Ability to work under pressure
· Must be team orientated
· Good judgment and problem solving skills
· High sense of client care with high energy levels
· Experience with customer complaints handling is advantageous
· Computer literate i.e. MS Office and good typing skills
· Sound knowledge of Old Mutual systems i.e. EMS, Outlook, Intranet, MySeries, GCS, Avaya and CS Portal is imperative.
· Able to start work at flexible times (flexible start times from 7h15 to 09h30) & end the day at flexible times (flexible end times from 15h45 to 18h00 accordingly) (these hours might change in order to meet business needs)
· The Call Centre business hours are Mon-Fri from 07h30 to 18h00 (these hours might change in order to meet business needs). Saturday shift work will be required where necessary.
· Client Focus
· Gaining Commitment
· Initiating Action
· Technical Knowledge
|Additional Details||Appointments will be made in line with the Old Mutual Employment Equity Plan.
We welcome applications from candidates with disabilities.
Please Note: Only applications submitted via our website will be considered. Email applications may not be considered.
NIGHT SHIFT CLEANER: C2 UNION MINE INTERNAL & EXTERNAL
Job Number:723260 Business Unit / Group Function:Platinum
Work type:Full Time Permanent
Anglo American Platinum shall apply the Employment Equity principles as set out in Anglo Platinum’s Employment Equity Policy. Incomplete CV’s and /or applications will not be considered. Application will not be considered without a valid copy of the qualification and/or the license required for this role. Interested Internal candidates can apply as follows: click on EUREKA! / Tools / Job Opportunities / Click on “Search Here”/ Enter the reference number or job title and continue to apply Interested External candidates can apply as follows: www.angloamerican.com / Careers/ Job Opportunities / Click on Apply/ Job search / Enter the reference number or job title and continue to apply If you do not hear from the Company within 21 days after the closing of the advert, please consider your application to be unsuccessful.
Applications close: 09 Jan 2018
APPLY ONLINE FOR NIGHT SHIFT CLEANER POST
Anglo American Platinum Recruitment Campaign – Artisans
- Job Number:
- Business Unit / Group Function:
- Work type:
- Full Time Permanent, Fixed Term Contract, Contractor
- Various locations
This Recruitment Campaign is intended for local community members to register their CVs with Anglo American, in order to be considered for a position, whenever a position for Artisans or Miners become available at any of the Anglo American Platinum operations.
Only Candidates who meet the requirements will be identified and considered for positions. Please note that by applying for the campaign, you are only registering your cv on our database. You will only be considered for a position, when specific positions are available.
You will be valued, whatever role you take on.
As the world’s leading primary producer of platinum group metals, we produce 40% of the world’s newly mined platinum. Our Mining, Smelting and Refining operations are based in South Africa, while we’re developing Unki Platinum Mine in Zimbabwe and actively exploring in Brazil. We have exploration partners in Canada, Russia and China, and a number of joint ventures with several historically disadvantaged South African consortia as part of our commitment to the transformation of the mining industry. As part of Anglo American, we are helping to build the leading global mining company.
Advertised: South Africa Standard Time
Applications close: South Africa Standard Time
Closing Date: 12 January 2018 (New applications)
The Funza Lushaka Bursary Programme is a multi -year programme that promotes teaching in public schools. Full cost bursaries are available to enable eligible students to complete a full teaching qualification in an area of national priority. Recipients of these bursaries will be required to teach at a public school for the same number of years that they receive the bursary.
Qualified recipients of the bursary must request placement in a province of their choice. The provincial education department (PED) concerned will determine if there is a suitable post available. If there is not, the applicant may be placed in a PED that does not have suitable vacancies.
Selection criteria include the following:
- The applicant’s academic ability;
- Eligibility for an approved degree or PGCE in two of the priority areas;
- Commitment to a teaching career, which includes: interest in working with young people; enthusiasm for a professional career in teaching; readiness to face and surmount difficult challenges; and personal integrity;
- Commitment to teach in any school to which a student may be appointed by a PED.
- Everything else being equal, selection should favour candidates from rural areas, candidates who wish to teach in rural areas and candidates whose financial position would otherwise exclude them from enrolment for a teaching qualification.
The Priority Areas Are:
|Foundation phase (i.e. Grades R-3):Foundation phase specialization in an Indigenous African Language.|
|Intermediate and Senior Phase (i.e. Grades 4-9):A teaching major in two of the following: Mathematics; Natural Science; Technology.|
|FET phase (i.e. Grades 10-12): A teaching major in two of the following: Accounting; Agricultural Sciences; Agricultural Technology; Civil Technology; Computer Applications Technology; Economics; Electrical Technology; Engineering Graphics and Design; Geography; Information Technology; Life Sciences; Mathematics; Mechanical Technology; Physical Sciences.|
What the bursary covers
Funza Lushaka bursaries cover all the recipient’s essential expenses. Expenses covered include tuition, full accommodation including meals, books and learning materials, and a small allowance for monthly living expenses. The allocation to any individual student is capped at a specific value. Where the HEI charges more than the capped value the bursars will have to top up from own funds. Universities have different cost structures, so the total value of a bursary differs from institution to institution.
Conditions For Repeating A Year
The bursary period may be extended to cover one additional year in a degree programme, or the time required for completion of one additional course in the PGCE programme. Only one such extension will be granted. Funding for an additional year of study (i.e. 5th year) is not automatic and will be considered on a case by case basis. In cases where support is provided for an additional year, the service obligation for the student is extended by a year. Any additional time required will be at the recipient’s own cost. The bursary is renewable for one academic year at a time. On proof of academic success the bursary may be renewed each year until the recipient of the bursary has qualified as a teacher.
Conditions For Repayment Of The Bursary
The bursary must be repaid only if the recipient fails to qualify, fails to apply for a teaching post with a PED at a public school, fails to take up a teaching post with a PED at a public school, leaves a teaching post with a PED before the end of the contracted service period, or otherwise fails to meet a requirement of the bursary agreement.
How To Apply
You need to apply for admission to a teaching qualification (B Ed or PGCE) or a Bachelors degree (e.g. BSc, B Tech, BA) with at least one major course in a priority area at a university of your choice. Once you have gained admission at a university, you are required to apply for the bursary via this Internet website:
The bursary is awarded for one academic year at a time and, on proof of academic success, the bursary may be renewed each year until the recipient of the bursary has qualified as a teacher. The bursary holder will be required to re-apply by the end of October for the following year. Recipients of bursaries will be required to teach one year for every year for which they receive a bursary.